Refund policy

RETURNS

We hope that you love your Elixir Naturals product(s) as much as we do. If for any reason you wish to return any or all products within your order, you have fourteen days from the date of delivery to do so. We will gladly issue a refund if the return conditions (noted below) have been met:

Please note that products must be returned unused, undamaged and in its original white cardboard outer packaging, which must remain sealed and thereby unopened. Returns that do not meet these requirements will unfortunately not be accepted due to health protection and hygiene reasons, and will therefore not be refunded.

Additionally, we will only accept items purchased on elixirnaturals.ca for a return; if your item(s) were purchased from an authorized retailer, please contact the retailer to arrange a return.

Please also make sure you choose an appropriate cardboard shipping box for your return to prevent the item(s) from being damaged while in transit. 

RETURN CONDITIONS

To return or exchange a product purchased at elixirnaturals.ca, please email us at info@elixirnaturals.ca, and include a brief description of why you're dissatisfied with the product

We will process your refund or exchange minus any shipping charges once we determine that your order is eligible.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

You will receive an email confirming your refund or will be contacted by one of our Customer Care representatives within 48-72 hours after we receive your email.

Refunds will either be issued to your credit card company or bank depending on your method of payment.  Refunds may take up to 10-12 business days to process. Please contact your bank or credit card company regarding the status of your refund, as it may take some time before your refund is officially posted. If after 10 business days you still have not received your refund, please contact us at info@elixirnaturals.ca

Elixir Naturals reserves the right to verify any refund requests and request a return of the products you purchased.

Elixir Naturals' refund and return policies are subject to change. You should therefore consult www.elixirnaturals.ca at the time of your purchase to confirm the current refund and return policy.